In two-party-consent states, Ava plays a recording disclosure at the very start of the call, so the caller is told the call may be recorded before they say anything sensitive. We configure this to match your state's rules.
Call-recording law splits roughly into two camps. Most states are "one-party consent" — you, as a party to the call, can record it. A smaller group are "two-party" (really "all-party") consent states, where everyone on the line has to be told. Ava handles both.
When recording disclosure is turned on, Ava states it naturally right when she greets the caller — something like letting them know the call may be recorded for quality and service. It's built into the opening, not bolted on awkwardly.
For your setup, that means:
Because the disclosure comes first, the caller has notice before the conversation goes anywhere. That's the practical heart of consent: telling people, up front, that recording is happening.
Recording without the right disclosure in an all-party state can expose you to penalties — this is one of the few phone topics where the rules have real teeth. It's also messy when a call crosses state lines, since the caller's location can matter, not just yours.
That's exactly why we set the disclosure to your state's requirements at setup instead of leaving it to chance. And it's why the honest guidance here stops short of legal advice: this is a plain-language overview, not legal advice. Confirm your state's rules — and how they treat out-of-state callers — and talk to your attorney before you rely on any specific configuration.
If you want to hear how the disclosure lands in a real conversation, it helps to understand how voice AI runs a call from greeting to booking — the consent line is just the first beat of that flow.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.